Yuyao Hongyang Micromotor Co., Ltd. Home / After Sales
Technical Support
At Hongyang, we are committed to providing every customer with a fast and professional after-sales service response. Whether it's a question about product use or a technical issue, our customer service team and technical support department will provide feedback and solutions as soon as possible. We are dedicated to ensuring that customers experience timely and satisfactory service throughout the entire after-sales process through efficient and transparent service procedures, building a foundation of trust for long-term cooperation.
  • Multi-channel Support

    You can reach us by phone, email, or online — we’re always here to assist you.

  • Remote Assistance

    Remote diagnostics for fast and accurate fault detection.

  • Maintenance Training

    Provide operation and maintenance training to extend equipment lifespan.

Questions You May Have
  • Are you manufacturer or trading company?

    Manufacture. Founded in 1988, HongYang boasts a nearly 40-year history in China. As a well-known original manufacturer of motors in the country, we are also the first local manufacturer

  • What types of motors do you supply?

    Our products include micro brushed DC motors, brushless motors, and geared motors.

  • How do I get the motor I want?

    Please specify the motor parameters, including application, dimensions, voltage, speed, torque and accessories, or provide relevant drawings.If these details are unavailable, inform us of your

  • How about MOQ ,OEM & ODM orders?

    MOQ varies by product model.OEM and ODM orders are welcome. For large-volume orders, we can offer the most competitive prices. We offer custom specification services for motors. Please contact us.

  • Can I get some samples?

    Certainly, we can provide samples free of charge. The sample cost will be fully refunded once you place a bulk order, and you only need to cover the shipping fee.

  • How do you control production quality?

    We are ISO 9001 certified and have a robust quality control team. Our team includes over 10 quality engineers, with the most senior ones boasting more than 30 years of industry.

  • Could you tell me the lead time for samples and order?

    Normally, it takes 15-25 days to produce samples; about mass production, it will take 35-40 days for DC motor production.

  • Could you send me a price list?

    Since we have hundreds of different products, and price varies per different specifications, we are not able to offer a price list. But once we receive your inquiry, we can provide a quotation

  • How to check and verify the products?

    We support video inspection and verification. We would be glad to show you our production process.

  • What certifications have the company's products passed?

    All our standard products are RoHS and REACH certified. We can also have products certified to meet standards like EMC, CE, and UL according to customer requirements

  • What international shipping options are available, and to which countries/regions can we deliver?

    We support express delivery, sea freight, air freight and other shipping methods, with coverage to all countries and regions worldwide.

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